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Common causes of pricing discrepancies in Swap Global, and how to resolve each one.

Troubleshooting pricing issues

This article explains what to do if Swap shipping rates are not appearing at checkout or when manually creating an order in Shopify.

Troubleshooting Swap rates not appearing in checkout

Common causes of shipping label generation failures for exchange orders, and how to resolve them.

Troubleshooting shipping label generation issues for exchange orders

If a customer receives the wrong item, there are two ways to resolve this in Shopify. The right approach depends on whether you want to process an exchange or a…

How to handle an incorrectly shipped order

This article explains what platform variances are, why they occur, and how to interpret positive and negative variance values in your Swap Dashboard.

Understanding platform variances between Swap and Shopify

Why duties and taxes may not be calculated for Shopify orders processed through Swap, and how to resolve each cause.

Troubleshooting duties and taxes not calculating for Shopify orders

Diagnose and resolve common issues in Swap Global.

Troubleshooting

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