Swap

This article explains how the Swap Magento Extension works and walks you through the end-to-end process of integrating your Magento 2 store with Swap.

Getting started with the Magento extension: overview and integration

Learn how to scale internationally with confidence, applying the right tax strategies to the right markets and guaranteeing your customers a total landed cost.

Global

This article walks you through everything you need to do to set up Swap Global on your Shopify store for the first time.

Getting started with Swap Global

This article explains the key features available in Swap Global and how each one works.

Swap Global: feature reference

Installing the Swap Global App in Shopify

This article explains how to install the Swap Magento Extension on a Magento 2 instance. Installation requires server access and should be performed by a developer familiar with managing Magento…

How to install the Swap Magento Extension

Set up Swap Global for the first time on your e-commerce platform, and get an overview of its core features.

Getting Started

The four tax strategies available in Swap Global — Checkout, Tax-Inclusive, Duty-Inclusive, and TLC-Inclusive — what each one does and how to enable it.

Understanding different tax strategies

Learn how to create and manage pricing strategies in the Pricing Strategies Lab, including how to schedule strategies and understand their status lifecycle.

Getting started with the Pricing Strategies Lab

Pricing zones apply a consistent pricing strategy across multiple countries using either dynamic or fixed pricing. This article covers how both models work, including importing fixed prices from Shopify, the…

Understanding different pricing models (fixed vs dynamic pricing)

An overview of Swap Clear, which supports merchants running B2B2C transactions internationally by reflecting transfer pricing logic throughout the supply chain — from checkout duties to customs documentation.

Understanding Swap Clear (US)

Pricing zones apply a consistent tax and pricing strategy acros multiple countries. This article cover both how pricing zones work and how to set them up.

Managing pricing zones

Learn how Swap Global calculates pricing, including Total Landed Cost and VAT-inclusive strategies.

Tax & Pricing Strategies

This article explains how Tax Hub works and walks you through setting it up so Swap can track your US tax obligations and manage registrations on your behalf.

Getting started with Tax Hub

This article explains how to configure Shopify's tax settings to work correctly alongside Swap Global — including when to disable international tax collection, how to handle VAT-inclusive pricing, and how…

How to manage domestic and international tax settings in Shopify

This article explains what tax filing reports are in Swap, what each column means, and how to use filters to track your filings.

Understanding tax filing reports

This article explains how the Swap Global Tax Breakdown Extension works in Magento 2, what charges are shown, and where the breakdown appears across your store.

Understanding tax breakdown in Magento checkout

This article explains how to use the Tax Configuration page in Swap to control where sales tax and VAT are collected based on your business's tax obligations.

Understanding tax configuration

This article explains what tax liability reports are in Swap, what each field means, and how to download transaction-level data for your records.

Understanding tax liability reports

Set up Tax Hub to track your tax obligations, configure tax settings, and understand your filing and liability reports.

Tax Hub

This article explains how to apply a Swap Global shipping rate when creating a manual order in Shopify.

How to add Swap Global to a manual order

This article explains how to export your Swap Global orders as a CSV file from the Swap Dashboard.

How to export global orders

Learn how to manage orders across different scenarios in Swap Global.

Managing Orders

Invoice Details

This article explains what the import fee is, how it's calculated, and how it's applied to your orders.

Understanding the import fee

Understand how billing and fees work in Swap Global.

Billing

This article explains how to configure the Swap Magento Extension on a Magento 2 instance after installation.

How to configure the Swap Magento Extension

This article explains the two Swap Global checkout extensions for Shopify Plus — Order Summary Breakdown and Shipping Line Breakdown — what they display, how they're configured, and how to…

Understanding order summary & shipping line breakdowns in the checkout extension

Exchange for Something Else Feature (Returns V1)

Enabling the Shop Now Pre-Select Option (Returns V1)

Pre-Order Feature (Returns V1)

Configure Swap Global to work with your specific store setup.

Settings & Configurations

This article explains the sections of the Global analytics dashboard in Swap, including overview metrics, top sales by market, top products, sales insights, checkout conversion rate, and checkout charges.

Understanding the Global analytics dashboard

Make sense of your Swap Global performance data and reporting.

Analytics

Common causes of pricing discrepancies in Swap Global, and how to resolve each one.

Troubleshooting pricing issues

This article explains what to do if Swap shipping rates are not appearing at checkout or when manually creating an order in Shopify.

Troubleshooting Swap rates not appearing in checkout

Common causes of shipping label generation failures for exchange orders, and how to resolve them.

Troubleshooting shipping label generation issues for exchange orders

If a customer receives the wrong item, there are two ways to resolve this in Shopify. The right approach depends on whether you want to process an exchange or a…

How to handle an incorrectly shipped order

This article explains what platform variances are, why they occur, and how to interpret positive and negative variance values in your Swap Dashboard.

Understanding platform variances between Swap and Shopify

Why duties and taxes may not be calculated for Shopify orders processed through Swap, and how to resolve each cause.

Troubleshooting duties and taxes not calculating for Shopify orders

Diagnose and resolve common issues in Swap Global.

Troubleshooting

Shiptheory is a label printer that integrates with Swap. This guide explains how to connect your Swap account in Shiptheory and start using it for your shipments.

Shiptheory x Swap Integration Setup

How to connect Purple Dot's pre-order checkout to Swap Global for tax and duty calculation, and the setup requirements to be aware of.

How to integrate with Purple Dot

A list of warehouse management systems (WMS) and label printing technologies with plug-and-play integrations with Swap Global.

Reference guide: WMS and label printing technologies that integrate with Swap

What Swap is as a carrier in your WMS or 3PL, how it works as a virtual middleware between your system and the real shipping carrier, and how to integrate.

Understanding Swap as a carrier

How to enable Swap as a carrier in Mintsoft and connect your API account, so you can generate accurate shipping labels and commercial invoices for cross-border shipments.

How to connect Mintsoft to Swap

This article explains how to enable the Swap Global integration with the Order Editing app so that duties and taxes are automatically recalculated whenever a customer edits their order after…

Order Editing Integration

How to connect your 3PL or WMS with Swap Global to generate accurate international shipping labels — compare plug-and-play and API integration options.

How to integrate your 3PL or WMS with Swap Global for accurate shipping labels

Integrations

Explains what Compliance Hub is, the five types of product compliance data it manages, and how that data keeps shipments moving through customs and flows into commercial invoices.

Understanding Compliance Hub

How to fix HS Codes, Country of Origin, Unit Cost, manufacturer/MID details, Custom Descriptions, material composition and product completeness in Compliance Hub.

How to manage your compliance data in Compliance Hub

Some product categories need supporting documents for customs clearance. This article explains which categories require documentation and how to upload, replace, and manage those documents in Compliance Hub.

How to upload compliance documentation in Compliance Hub

Manage your compliance data and run health checks in Swap's Compliance Hub.

Compliance Hub

An overview of Swap Label Printer — what it is, what to prepare before going live, and how to use it day-to-day to generate shipping labels and commercial invoices.

Understanding Swap Label Printer

How Swap Label Printer receives product data from Shopify, and how to upload or backfill HS codes and country of origin yourself via CSV.

How to upload product data into Orders Hub

How to print a shipping label for a Shopify order using Orders Hub.

How to generate labels with Orders Hub

Batching lets you book and print labels for multiple orders at once, along with commercial invoices and packing slips.

How to batch process orders in Orders Hub

Set up, configure and use Swap's own label printing solution to print labels for international orders.

Swap Label Printer (Order Hub)

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