Requesting a Return (Returns V2)

Enter your order number, and if necessary, the email address associated with the order

Click "Start return"

Select the item you wish to return

Select a return reason from the pop-up

If necessary, add a comment

Click continue

Pick an option from the list. Depending on your choice, you can exchange the item, or receive a refund

Picking these, you can exchange for different variant

Pick this to exchange for a different item

If you prefer a refund, pick the bottom option. This is the option we will be picking

You can see which item(s) you are returning

You can select another item to return by selecting it from the list

Let's exchange the Tuxedo for something else

A window will appear where you can select a new item

Select the variant for your new item

Click "Continue"

As we are exchanging, we will see a pop-up with the exchange information

This t-shirt was too big. Let's exchange it

Click "Change size"

Select the new size

Click continue

Click "Continue"

Choose how to receive the value of the return. Shop Now lets the customer pick a replacement item straight away, and a refund returns the amount to the original payment method

We will select "Shop Now"

Select a carrier

These are the items being returned

These are the items being exchanged for

This is the return summary. The total refund, credit, or additional payment will be displayed here.

Click "Confirm return"

This is the confirmation screen