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Processing a Refund (Returns V2)

Processing a refund in Swap involves approving the returned item once it has been received and completing the RMA in the dashboard. This article walks through the steps, from opening the RMA to processing the return.

Written by Guido Kaspers

This article walks you through processing a refund in Swap. To see how customers submit a return, see Requesting a Return (Returns V2).

This article is for users of Returns V2. For the Returns V1 version, see Requesting and Processing a Refund (Returns V1).

Processing a Refund

  1. Go to your Swap Dashboard

  2. In the "Type" column, you can see which returns are Refunds.

  3. Let's open an RMA

  4. This item has not been approved.

  5. Click "Approved" to approve the item

  6. Here, you can find a financial breakdown of the RMA. As you can see, in this case, the return shipping fee is deducted from the total return value.

  7. Here, you will find the customer info and shipping address

  8. This is the shipping carrier information

  9. Click "Process Return" to process and close the RMA

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