Swap

The settings that affect exchanges on international orders in Returns V2 — multi-currency, market pricing, duties and taxes, and commercial invoices.

Getting started with international exchanges (Returns V2)

Learn how to configure green returns in Swap using Advanced Rules, so customers can keep items without sending them back while still receiving a full refund.

How to set up green returns (Returns V2)

Faulty flow handles defective item claims in Returns V2. This article covers the customer and merchant flows, automating faulty decisions with Advanced Rules, and the Faulty items settings.

Getting started with Faulty Flow (Returns V2)

Default Locations for Restocking sets a fixed Shopify location where returned items are restocked. This article explains how to configure it.

Understanding restocking (Returns V2)

Lets gift recipients request an exchange or store credit without the original order number.

Understanding gift returns (Returns V2)

Reserve Inventory holds exchange stock in Shopify when a return is submitted, and releases it if the exchange doesn't proceed. This article explains setup.

Understanding stock reservation for exchanges (Returns V2)

Learn how Swap displays prices in a customer's original purchase currency across the returns portal, exchange items, fees, refunds, and analytics.

Understanding multi-currency support (Returns V2)

Portal-side and operational features — restocking, analytics, multi-currency, and related setup.

Portal & Merchant Fees

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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