Revenue retention features
Features that turn returns into repeat purchases — Shop Now, instant exchanges, and related bonus mechanics.
By Guido1 author7 articles
- Understanding Instant Exchanges (Returns V2)How Instant Exchanges work: the customer receives their replacement straight away, secured by a card hold that is released or charged according to your chosen trigger.
- How to run an A/B test on your Shop Now bonus (Returns V2)How to run an A/B test on your Shop Now bonus amount, comparing a test bonus against your current bonus to measure the impact on retained revenue.
- Understanding Shop Now and Shop Later (Returns V2)Shop Now lets customers exchange a return for a new item immediately; Shop Later issues a gift card. This article covers both options, their bonuses, and how to enable them.
- How to set up In-Store Shop Now (Returns V2)How to set up In-Store Shop Now in Returns V2, so customers pick exchange items from your Shopify storefront: theme requirements, the app embed and Swap settings.
- Understanding equal exchanges (Returns V2)Equal exchanges let customers swap an item for another variant at the price they originally paid. This article covers how the price is worked out and how the exchange appears…
- Understanding the Shop Now bonus calculation (Returns V2)How the Shop Now bonus is calculated, where to set it, how it appears in Shopify, and when it does not apply.
- How to Increase Retained Revenue (Returns V2)Retained revenue ratio measures how much return value your business keeps as exchanges or credit instead of refunds. This article covers practical ways to increase it with exchanges, credit bonuses,…