Return & refund scenarios
How refunds and exchanges are calculated and handled for specific order types and edge cases.
By Guido1 author14 articles
- Understanding pre-order returns (Returns V2)Explains how Swap handles returns for pre-order items — purchases made but not yet dispatched — covering identification, customer experience, mixed returns, restocking, and blocking exchanges.
- Understanding the consolidated return label (Returns V2)This article explains how the consolidated return label works and how to enable it for your store.
- Understanding multi credit type returns (Returns V2)This article explains how multi-credit type returns work in Returns V2 and how to display each item's available credit options to customers.
- Understanding Buy X, Get Y returns (Returns V2)Buy X, Get Y (BxGy) is a Shopify discount where returns can affect refund value if the discount condition is broken. This article covers refund recalculation, worked examples, and current…
- Understanding how discounts carry over to exchanges (Returns V2)How order-level and product-level discounts carry over when a customer exchanges for a different product, including settings, the Swap sales channel requirement and examples.
- Understanding returns of exchange items (Returns V2)Explains how Swap processes refunds when returning an exchanged item, covering automatic refund handling on Shopify and Stripe, and how repeated exchanges are traced back to the original order.
- Understanding Shopify taxes and duties on returns and exchanges (Returns V2)Swap can refund Shopify-calculated taxes and duties on returns, and charge them on exchange orders, using per-destination rules. This article explains how each exchange type is calculated and what customers…
- How to refund to Shopify store credit (Returns V2)Shopify Store Credit adds a refunded amount directly to a customer's Shopify account. This article covers prerequisites, setup, and the customer experience.
- Understanding return windows based on delivery date (Returns V2)Return windows can be based on either fulfilment or delivery date, giving fairer windows for international orders. This article explains how to configure each.
- Understanding duties and taxes on Global exchanges (Returns V2)Global exchanges let customers exchange items from international orders without recalculating duties and taxes. This article covers behaviour for each type.
- Understanding Swap's integration with Shopify's Returns and Exchange API (Returns V2)How Swap's Shopify Returns and Exchange API integration keeps exchanges, refunds, and reporting aligned with the original order.
- How to enable tax and duty refunds for global returns (Returns V2)Taxes and duties can be refunded alongside the product price on returns, with per-destination rules for Global orders. This article covers the refund options, how non-inclusive taxes are handled, and…
- Understanding split labels (Returns V2)This article explains how split labels lets a customer return items from a single order in more than one box, with a separate return label for each box.
- How to set up a warranty policy (Returns V2)Set a different return window, fees and outcomes for specific products with a warranty policy, and set up the warranty portal, RMAs and labels.